Americans Have Short Fuse When It Comes To Long Lines, Survey Finds
For many Americans, the worst thing about waiting in line is other customers who hold up lines by digging for change, paying with large bills or writing checks. According to a new Visa survey conducted with 1,000 adults standing in lines throughout New York City, most consumers would actually prefer to clean their bathroom (42 percent), sit in traffic (20 percent) or go to the dentist (18 percent) rather than stand in line.
The Visa survey underscored Americans’ frustrations with standing in lines and their desire to make purchases quickly and easily. The majority of respondents cited payment cards as their top choice for “fastest payment method” and, when asked what they would change about waiting in line, said they would add more checkout lines (56 percent), create a payment card only line (14 percent) and order or purchase in advance (14 percent).
Recognizing that standing in line is often necessary to get what they want or need, many have found other ways to pass the time. Survey respondents reported that while in line they have:
- Amused themselves by people watching (45 percent)
- Read or listened to music (44 percent)
- Made a phone call or sent a text message (42 percent)
- Made new friends in line (29 percent)
- Added more items to their shopping cart (24 percent)
- Made a date with another person in line (19 percent)
And, when the frustration gets to be too much, 32 percent have left without purchasing anything and 31 percent have complained to the manager, staff or other customers.
Source: paymentnews.com
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